HCTECH
                Sweden AB
Your Partner in Unified Communications and IP-Networks

UCCloud 

HCTECH Sweden AB offers "Unified Communications as a Service" (UCaaS) through UCCloud, which is a shared service in the cloud for several UC integrators based on innovapone's UC platform. This solution has advanced UC features, Mobility, Call Center and is completely provider independent. It scales from small singlesite solutions to major international multisite solutions with up to 50,000 users.



List of functions categorized:

General Features
Mobility
Unified Communications
Endpoints
Web Client
Call Center
Management
Integration


General Features
Call Routing by DID
Call handling answer,hangup
Call Transfer blind,consultant
Call Parking / Pickup
Call Forking
Call Logging
Call Forward on Busy or No Answer
Call Queuing
Call Reporting
Unlimited number of Queues
Queues ACD,Huntgroup,Sim
Auto Attendant / Digital Receptionist
Voicemail
MWI – Message Waiting Indicator
Music on Hold
Central Phonebook
Provider independent
Supports multiple providers
Extensive Codec Support
All encrypted
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Mobility Features
Android /iOS App
Callthrough
Callback
Function keys
Presence
Favorites
Web App
MEX/Mobile Extension
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Unified Communications
See the Presence of Your Colleagues
See the Presence of federated users like "Office 365/Skype for Business"
Chat with Your Colleagues
Chat with Federated users like "Office 365/Skype for Business"
Call,Video and Sharing with Your Colleagues
Call Federated users like "Office 365/Skype for Business"
Presence based on Office 365/Exchange calendar
Spoken Presence based on Office 365/Exchange calendar
Call forward based on Office 365/Exchange calendar
Receive Voice Mail via Email
Conference With Chat,Call,Video and Sharing
Open or Closed Federation
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Endpoints
Desk Phones
Dect Phones
WiFi Phones
Soft Phones
Mobile Apps
Analog Adapters
Web Client(Mobile Phones, Tablets, Computers)
WebRTC (Mobile Phones, Tablets, Computers)
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Web Client
Plugin Free
Presence
Chat
Call
Video
Sharing
Call Center
Group Login/Logout
Conference App
App Platform
WebRTC as Soft Phone on all extensions
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Call Center
Up to 2 000 agegents in one Queue
Unlimited number of Queues
Queue Reports
Real Time Queue Monitoring
Wallboard
Callback
Recording
SLA alerting/reporting
Supervisor can Log Agents In/Out
Supports External Agents
WebRTC as CC Client
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Management
Centralizied Web based management
Plugin Free
Automated Provisioning of Devices
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Integration
Exchange Calendar connector, Office 365/Exchange
Microsoft Outlook
Skype for Business
App platform
TAPI
Open API
SOAP
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